Privacy Policy

Spike & Suzy (“we”, “us”) is a children’s entertainment and learning site for families. This policy explains what we collect, why we collect it, and how we look after it. We aim to follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we design the product so parents stay in control of children’s accounts.

Who this site is for

Accounts are for parents or guardians. Children play through profiles under a grown-up’s login — they do not create separate passwords. If you are under 18, please ask a parent or guardian to set up the account.

What we collect

• Parent account: name, email, password (stored by our auth provider), optional Google sign-in details, and subscription / billing identifiers if you join a paid Farm Club plan.
• Child profiles: first name or nickname, age band (Little Boots 3–5, Paddock Pups 6–8, Working Dogs 9–12), favourite character, optional hobbies you choose to add, and game progress / coins stored against that profile.
• Orders & gifts: shipping and contact details you enter for shop or badge gifts; payment is processed by Stripe (we do not store full card numbers).
• Forms: auction / raffle entries and similar family messages you submit.
• Technical data: basic device and usage information (for example analytics cookies or similar tools when enabled) to keep the site reliable and improve the paddock experience.

How we use information

We use it to:

• run your family account, child profiles, and game progress;
• provide Farm Keepers club features, stories, songs, and shop;
• process payments and send transactional email (for example receipts);
• respond to contact requests and keep the farm safe;
• improve the product and fix bugs.

We do not sell children’s personal information.

Children’s privacy

We collect child information only as provided by a parent or guardian, and only as needed for profiles, play, and farm features. Parents can review or ask us to update or delete child profiles by contacting us (see Contact). Where US families use the site, we design for parental control consistent with the spirit of COPPA — parents create and manage accounts.

Sharing

We use trusted processors to run the site, including hosting (for example Vercel), database and auth (Neon), email delivery, analytics if enabled, and Stripe for payments. They only process data on our instructions. We may disclose information if required by law or to protect families and the farm.

Storage & security

Data is stored with our providers (often in Australia or other regions they operate). We use access controls, encrypted connections, and industry-standard auth. No method of transmission is perfectly secure — please use a strong parent password and keep it private.

Your choices

You can update profile details in your account, stop using the site, or ask us to correct or delete personal information we hold (subject to legal retention needs such as payment records). Contact hello@spikeandsuzy.com.

Cookies & optional tools

Essential cookies keep you signed in and the Site working. Optional tools only load after a grown-up chooses “Accept optional tools” on the consent banner (or later settings on this device):

• Google Analytics 4 — used to understand which pages help families. Advertising signals and ad personalisation are turned off in our configuration. Choose “Essential only” to keep analytics off.
• Help chat (Chatling) — the support button on the site. It is there for grown-ups and is not meant for children to use unsupervised.

You can clear site data in your browser to see the consent banner again. Blocking essential cookies may stop login from working.

Changes

We may update this policy as the farm grows. The “Last updated” date above will change when we do. Continued use after an update means you accept the revised policy.

Contact

Privacy questions: hello@spikeandsuzy.com · or visit our Contact page.